Shipping & returns
Fast to your door, anywhere in Australia.
Same-day dispatch from Melbourne before 2pm AEST on business days, with tracked Express Post to every state and territory.
Orders over $150
Free express
Tracked Express Post, on us. Usually 1–2 business days to capital cities.
Under $150
Express Post
Flat rate, calculated at checkout. Fully tracked.
Dispatch cut-off
2pm AEST
Order before the cut-off on a business day and it leaves our warehouse today.
Typical delivery times
| Destination | Express Post |
|---|---|
| Melbourne metro | Next business day |
| Sydney, Canberra, Adelaide, Brisbane | 1–2 business days |
| Gold Coast, Newcastle, Wollongong, Geelong | 1–2 business days |
| Perth, Hobart, Darwin | 2–4 business days |
| Regional & remote Australia | 2–5 business days |
Estimates only. Australia Post times can vary during peak periods and public holidays.
Returns
Faulty? We'll make it right.
If a device arrives damaged or doesn't work, email us within 7 days of delivery with your order number and a short video of the problem, and we'll send a replacement at no cost. For hygiene reasons we can't accept returns of opened devices that aren't faulty.
How fast is delivery in Australia?
Orders placed before 2pm AEST on a business day are dispatched the same day from Melbourne. Express Post typically arrives in 1–2 business days to metro areas (Sydney, Melbourne, Brisbane, Adelaide, Canberra) and 2–4 business days to regional areas, Perth, Darwin and Hobart.
Do you offer free shipping?
Yes. Every order over $150 ships with free express delivery Australia-wide. Your cart shows how far you are from free shipping as you shop.
How many puffs do I actually get?
Puff counts are the manufacturer's rating under normal use. Longer or deeper draws use more liquid per puff, so real-world numbers vary with how you vape.
Can I track my order?
Yes. You'll get an Australia Post tracking number by email as soon as your order ships. You can also check the status any time from My Account or the Track Order page.
What if my device arrives faulty?
Contact us within 7 days of delivery with your order number and a short video of the issue, and we'll replace it. Our shipping and returns page has the full details.
Do I need to be 18 or over?
Yes. You must be 18 or older to browse and buy.
